Everything you need to know about Mustard, answered directly.
Mustard FAQs
About Mustard
What is Mustard? ⌄
Mustard is a financial infrastructure platform for cross-border money movement. It combines virtual multicurrency accounts, stablecoin-powered settlement, and corridor-specific payment routing.
Is Mustard a bank? ⌄
No. Mustard is not a bank. Financial services are provided through licensed and regulated partner institutions.
Where is Mustard based? ⌄
Mustard is built for global users and emerging market corridors, with operations supported by regulated infrastructure partners.
Accounts
What currencies do my virtual accounts support? ⌄
Mustard supports named virtual accounts in USD, EUR, and GBP, with additional currency coverage planned as corridors expand.
Can I receive bank transfers directly into my Mustard account? ⌄
Yes. Supported accounts can receive transfers through standard banking rails such as ACH, SEPA, Faster Payments, and wires where available.
Do I need to incorporate in the US, UK, or EU to get these accounts? ⌄
No. Mustard is designed to give eligible users access to global account details without requiring foreign incorporation.
Payment & Settlement
How fast are Mustard settlements? ⌄
Settlement timing depends on the corridor and receiving method. Supported flows are designed for sub-24-hour settlement, with near-instant settlement on USDC-native rails.
Do recipients need a crypto wallet? ⌄
No. Mustard abstracts the stablecoin layer. Recipients can receive funds through familiar fiat rails where supported.
What corridors does Mustard support? ⌄
Mustard focuses on high-friction trade and remittance corridors, including Africa-to-Asia, Africa-to-Europe, and global-to-Africa flows.
Can I cancel a payment after it's been initiated? ⌄
Cancellation depends on payment status and partner rail rules. If a payment has already been processed or settled, it may not be reversible.
Compliance & Security
What identity verification is required? ⌄
Users complete KYC or KYB verification. Requirements may include identity documents, business registration documents, beneficial ownership information, and sanctions screening.
How are my funds protected? ⌄
User funds are held through regulated partner institutions and are not held on Mustard's own balance sheet.
Is my data secure? ⌄
Mustard uses technical and organizational safeguards including access controls, encryption, monitoring, and vendor due diligence to help protect user data.